Platform · Engagement and inbox
Publishing is the halfway point.
SocialJet brings comments, DMs, email replies, and WhatsApp Business client care back into one campaign-aware flow — suggesting the routine replies, routing the moments that need you, and letting you send, edit, or take over.
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What are engagement and inbox?
Engagement and inbox brings post-publish conversations back into the campaign context. SocialJet sorts incoming messages, prepares suggested replies in the advisor's voice, and routes pricing, sensitive, or unusual questions to the advisor. Replies are suggested by default — the advisor sends, edits, or takes over.
Inbox triage
Every message finds its lane.
Not every message needs you, and some always do. SocialJet reads what comes in after you publish and sorts it — routine questions get a draft in your voice, pricing and sensitive moments come straight to you, and booked-client care stays personal.
In your voice
A first draft that sounds like you.
For a routine question, SocialJet prepares a reply in the words you actually use with clients — then hands it back to you to send, edit, or take over.
Replies are suggested by default — each draft comes back to you to send, edit, or take over. When you're ready, let SocialJet send routine replies automatically, within each channel's rules and above the confidence threshold you set.
Client care
Booked travelers, still looked after.
The relationship doesn't end at checkout. For travelers you've already booked and who've opted in, SocialJet keeps WhatsApp Business client care moving — a departure time, a packing note, an answer to a natural follow-up — each one prepared in your voice, for you to approve or send.
SocialJet hands each one to you to approve, adjust, or send yourself. The care stays personal.
Routing rules
Some moments always come back to you.
You draw the lines. SocialJet works inside them — and routes anything on this list straight to you, no matter how routine the day looks.
Pricing and negotiation
Numbers, discounts, and terms stay yours to set — never guessed at.
Itinerary changes or disruption
Reschedules, cancellations, and travel-day surprises stay in your hands.
Sensitive or unusual messages
Anything delicate or out of the ordinary is yours to answer first.
Anything outside your rules
If a rule you set doesn't cover it, the call stays yours.
You define the boundaries. You keep the relationship.
Tone and control
Your voice stays in the conversation.
Suggested is the default: SocialJet drafts in the voice you've spent years building, shows you the full context, and hands it back — you send, edit, or take over. Turn on automatic sending for the routine replies when you're ready, inside your rules. The relationship stays yours.
Sounds like you
Jetstream's drafts follow the phrasing you use with clients — not a generic template.
You see the context
Jetstream shows you the message, the client, and why it was routed — before you decide.
Edit or take over
Change a word, rewrite it, or step in and reply yourself — any time.
You choose what runs
Replies are suggested by default; when you’re ready, let SocialJet send the routine ones inside your rules.
Run your whole marketing operation, your way.
Bring planning, content, publishing, and follow-up into one platform — at the autonomy level you choose.
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